communication media, HCI, online learning, usability, WhatsApp.


In order to prevent the spread of Covid-19, whether ready or not, education policy makers in Indonesia have established a policy of online learning from home. Some schools use a special Learning Management System (LMS) application, while others simply use existing common communication applications, including WhatsApp Messenger. This study aims to measure its usability in its use as an online learning medium. This research uses a descriptive quantitative approach. The data were obtained from an online survey of students and teachers who were determined by convenience sampling technique. Measurements were carried out with ISO for HCI and Usability 2001. The results showed that the Usability of WhatsApp was rated in the sufficient category, close to the good category.

Author Biography

Darman Fauzan Dhahir, Balai Besar Pengembangan SDM dan Penelitian Komunikasi dan Informatika Makassar

Darman Fauzan Dhahir is a researcher at the Research and Development of Human Resources of Ministry of Communications and Informatics of Indonesia. He received a bachelor’s degree in economics from STIE Budi Utomo Manado and a master’s degree in Communication Science from the University of Hasanuddin in Makassar, Indonesia. His current field placement is with the BBPSDMP Kominfo (Center for human resources development and research of communication and informatics ) Makassar. He is interested in applied communication e.g. journalism, public relation, library, education, development, environment, health, faith, religion, media law, business, and linguistic.


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How to Cite

Dhahir, D. F. (2020). THE USABILITY OF WHATSAPP MESSENGER AS ONLINE TEACHING-LEARNING MEDIA. Journal of Information Technology and Its Utilization, 3(2), 48–52.