Measuring Usability and User Experience of The Marketplace of Using UEQ and USE Questionnaire

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Vieka Aprilya Intanny
Inasari Widiyastuti
Maria Dolorosa Kusuma Perdani


Good usability and user experience are indicators to measure the quality of information system. Among multiple e-marketplace service providers, manager is expected to provide understandable and learnable service and enjoyable user experience. is an e-marketplace managed by local government for small medium enterprise. The aim of this paper is to measure usability and user experience of small medium enterprise towards By using UEQmethod and USE Questionnaire, it could be concluded that is easy to understand and to learn. shows positive evaluation for pragmatic and hedonic aspects. However, users perceive lower level of innovation at Users assume that the service provided by is not supporting e-commerce transaction although it is enjoyable and easy to use.

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How to Cite
Intanny, V. A., Widiyastuti, I., & Perdani, M. D. K. (2018). Measuring Usability and User Experience of The Marketplace of Using UEQ and USE Questionnaire. Jurnal Pekommas, 3(2), 117–126.


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