Organizational Conflict Management In Creating Effective Communication of Higher Education Employees (Case Study at Darul ‘Ulum University Jombang)
Bilah Samping Artikel
Read Counter : 3959
Download : 2435
Isi Artikel Utama
Abstrak
The purpose of this research is to explain how promotes management conflict and communication effective. This kind of conflict can happen to everyone and in any places disregarding status, income and position. Someone who cannot manage conflicts will have a threat for his personal performance, and unfortunately, company’s performance will also gain the effect. Accordingly, we need a strategy to manage conflicts as an effort to create a good performance for individual employee performance as well as the team performance. Communication means providing information and distributing to the members of the organization, if the distribution is hampered because of the bad behavior committed by a person or one of the employees of the communication that exists becomes ineffective. In the long term ineffective communications will result in the emergence of misunderstanding interpretation giving rise to prejudice and ultimately lead to internal conflicts within the company or organization. Role management is urgently needed to resolve the conflict because of the impact of impact of the conflict will impact on the performance and effectiveness of the work in the company especially in in Darul Ulum University.
Key words: conflict management, effective communication, organization.
Rincian Artikel
Authors who publish with this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Referensi
Arni Muhammad. Komunikasi Organisasi. Jakarta: Bumi Aksara. 2005.
De Dreu CKW, Weingart LR. Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. Journal of Applied Psychology, 88(4): 741-749. 2003.
Eisenhardt KM, Jean LK, Bourgeois III LJ. Conflict and strategic choice: how top management team disagree. California Management Review, 39(2). 1997.
Goldhaber, Geral M. Organizational Communication. Iowa Wm: Brown Publisher. 1986.
Handoko, T. Hani. Manajemen. Yogyakarta: BPFE-Yogyakarta. 2015.
Heridiansyah, Jefri. Manajemen Konflik dalam sebuah Organisasi. Jurnal STIE Semarang, Vol 6, No. 1, 2014.
Irawati D. Manajemen konflik sebagai upaya meningkatkan kinerja teamwork dalam organisasi. Segmen Jurnal Manajemen Bisnis, 2(2007): 15-27
K. Yin, Robert. Studi Kasus (Desain dan Metode). Jakarta: PT. Raja Grafindo Persada. 2002.
Kaushal R, Kwantes CT. The role of culture and personality in choice of conflict management strategy. International Journal of Intercultural Relations, 30,5(2006): 579-603
Kreitner, Robert and Kinicki Angelo. Perilaku Organisasi. Jakarta: Salemba Empat. 2014.
Kwantes CT, Karam CM, Kuo BCH, Towson S. Organizational citizenship behaviors: The influence of culture. Journal of Intercultural Relations, 32 (2008) : 229- 243.
Lambert EG, Pasupileti S, Cluse-Tolar T, Jennings M, Baker D. The impact of work-family conflict on social work and human service worker job satisfaction and organizational commitment. An exploratory study. Administration in Social Work, 30, 3 (2006): 55-74.
Liliweri, Alo. Dasar Dasar Komunikasi. Yogyakarta. Pustaka Pelajar. 2004.
Little John, Stephen W & Karen A. Foss. Theories of human commucation) Tenth Edition. United America: Waveland Press, Inc. 2011.
Luthans, Fred, Organizational Behavior, Singapore: Mc. Graw–Hill International Editions. 1981.
Morissan. Teori Komunikasi: individu hingga massa. Jakarta: Kencana. 2013.
Nirawati, Lia. Pengaruh work family conflict pekerja wanita terhadap turnover dengan absen sebagai variabel antara. Jurnal Ekonomi Bisnis dan Akuntansi Ventura, 3,12 (2009): 157-166.
Nurrohim, Hassa. Efektivitas Komunikasi dalam Organisasi. Jurnal Manajemen, Vol.7, No.4 (2009).
Pace, R. Wayne and Daules, Don F. Komunikasi Organisasi. Bandung: Remaja Rosdakarya. 2002.
R. Wayne Pace, Don F. Faulos, Komunikasi Organisasi: Strategi meningkatkan kinerja perusahaan (editor Deddy Mulyana, MA, Ph.D.). Bandung:PT Remaja Rosdakarya Bandung, 2006.
Robbins SP, Hunsaker PL. Training in Interpersonal Skill: Tips for Managing People At Work. Edisi 2. Jersey (US): Prentice Hall. 1996.
Robbins, SP. Organizational Behaviour, Prentice Hall: Siding. 1996.
Somad, Rismi and Priansa, Donni Juni. Manajemen Komunikasi. Bandung: Alfabeta. 2014.
Soyomukti, Nurani. Pengantar Ilmu Komunikasi. Jogjakarta: Ar-Ruzz Media. 2010.
Sudarma K. Strategi Membangun Kompetensi Terhadap Kinerja Organisasi Dampaknya Pada Pembelajaran Organisasi. Semarang (ID): Unnes. 2012
Tang HC. A study of the relationship of the perception of oragnizational promises among fakulty and staff members in the technical and vocational colleges. The Journal of American Academy of Business, Cambridge, 12,1 (2007)
Tjosvold D, Chun Hui, Ziyou Yu. Conflict management and task reflexivity for team in role and extra role performance in China. Hong kong Institute of Business Studies Working Paper Series. Paper 36. 2002.
Tjosvold D, Poon M, Yu Z. Team effectiveness in China: cooperative conflict for relationship building. Human Relations, 58,3 (2005): 341-367
West M.. Sparkling fountains or stagnant ponds: An integrative model of creativity and innovation implementation in work groups. Applied Psychology: An International Review, 51,3 (2002): 355-424.