WhatsApp Group 'Bantul in Hong Kong': Communication Platform of Indonesian Migrant Workers during Covid-19 Pandemic in Hong Kong

Article Sidebar

PDF (Indonesian)
Published: Oct 19, 2020
DOI: https://doi.org/10.56873/jpkm.v5i2.3271
Keywords:
communication platform, whatsapp group, Indonesian migrant workers
Dimensions
Altmetrics
Statistics
Read Counter : 828
Download : 894
Crossmark/ Data Version

Main Article Content

nfn Muntadliroh
Biro Kerjasama, Hukum dan Humas LIPI
Nila Rahmawati
Badan Pelindungan Pekerja Migran Indonesia Unit Pelayanan Teknis Makassar

Abstract

Communication is an important aspect for Indonesian Migrant Workers' survival (PMI) in Hong Kong during the Covid-19 pandemic. In a crisis and uncertain situation, PMI from Bantul in Hong Kong communicate using the WhatsApp group "Bantul in Hong Kong" to stay connected with their partners. For this reason, this research aims to describe the motives of using the WhatsApp group "Bantul in Hong Kong" by PMI during the Covid-19 pandemic. This research employed qualitative case study approach. The Data was collected using in-depth interviews towards the WhatsApp group members which was selected by snowball sampling. The results showed that the motives of using WhatsApp group "Bantul in Hong Kong" were: social interaction, information seeking, entertainment, relaxation and comfort, sharing information, monitoring the other, and growing of communication empathy. In addition, the use of this platform also has negative effects such a communication irritation to group members.

Article Details

Issue
Vol. 5 No. 2 (2020): October 2020
Section
Communication

The proposed policy for journals that offer open access

Authors who publish with this journal agree to the following terms:

  1. Copyright on any article is retained by the author(s).
  2. Author grant the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
  5. The article and any associated published material is distributed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
Author Biography

nfn Muntadliroh, Biro Kerjasama, Hukum dan Humas LIPI

Pranata Humas Muda

References

Acar, A. (2014). Culture and Social Media: An Elementary Textbook (1). Cambridge Scholars Publishing.

Aini, N. (2020, Maret 23). Penanganan Corona di Singapura Terbaik, Indonesia? Diakses dari: https://republika.co.id/berita/q7mh66382/penanganan-corona-di-singapura-terbaik-indonesia, tanggal 16 April 2020.

Ali, M. S. S., & Kootbodien, A. (2017). The Effectiveness of WhatsApp as an Interpersonal Communication Medium among Abu Dhabi University Students. International Journal of Media, Journalism and Mass Communications (IJMJMC), Volume 3, Issue 1, 2017, p. 11-19.

Amindoni, A. (2020, April 14). Virus Corona: Pengujian Masif, Pelacakan Agresif Telusuri Pasien Covid-19, Satu Bulan Setelah Pandemi Global Ditetapkan. Diakses dari: https://www.bbc.com/indonesia/indonesia-51830030, tanggal 23 April 2020.

Bolton, D. (2016, Februari 5). Bigger Groups are Now Available to All WhatsApp Users on iOS and Android. Diakses dari: https://www.independent.co.uk/life-style/gadgets-and-tech/news/whatsapp-group-chats-biggermaximum-size-256-people-users-a6856491.html, tanggal 19 April 2020.

BNP2TKI. (2020, April 3). Cegah Covid-19, BP2MI Siap Petakan Data Kepulangan PMI by Name by Address. Diakses dari: http://www.bnp2tki.go.id/berita-detail/cegah-covid-19-bp2mi-siap-petakan-data-kepulangan-pmi-by-name-by-address, tanggal 19 April 2020.

BP2MI. (2020). Statistik Perlindungan dan Penempatan. Diakses dari: http://bp2mi.go.id/statistik-penempatan, tanggal 20 April 2020.

Chaterine, R. N. (2020, April 4). WNI Positif Corona di Singapura Jadi 37 Orang. Diakses dari: https://news.detik.com/berita/d-4965332/wni-positif-corona-di-singapura-jadi-37-orang, tanggal 20 April 2020.

Cheung, C.M.K. & Lee, M.K.O. (2010). A Theoretical Model of Intentional Social Action in Online Social Networks. Decision Support Systems, Vol. 49 No. 1, p. 24-30.

CNN Indonesia. (2020, April 20). Hong Kong Laporkan Nol Kasus Corona untuk Pertama Kali. Diakses dari: https://www.cnnindonesia.com/internasional/20200420173919-113-495382/hong-kong-laporkan-nol-kasus-corona-untuk-pertama-kali, tanggal 20 April 2020.

Creswell, J. W. (2015). Research Design. Pendekatan Kualitatif, Kuantitatif, dan Mixed. Yogyakarta: Pustaka Pelajar.

Ersöz, S. (2019). Understanding Whatsapp Parent Groups’ Dynamics: Group Communication and Information Sharing. Manas Sosyal Araştırmalar Dergisi, 8 (Ek Sayı 1), p. 1136-1152.

Idhom, A. M. (2020, April 23). Update Corona Indonesia 23 April 2020 & Data Jumlah Kasus di Dunia. Diakses dari: https://tirto.id/update-corona-indonesia-23-april-2020-data-jumlah-kasus-di-dunia-eRVu, tanggal 23 April 2020.

Fanani, A. K. (2019, Januari 21). Indonesia-Hong Kong Sepakat Tingkatkan Perlindungan Pekerja Migran. Diakses dari: https://www.antaranews.com/berita/789935/indonesia-hong-kong-sepakat-tingkatkan-perlindungan-pekerja-migran, tanggal 22 April 2020.

Fouad, N. (2017). Viral Marketing Effect on Digital Knowledge Acquisition: WhatsApp as A Model. Alexandria: The Journal of National and International Library and Information Issues, 27(1), 10–29. doi: 10.1177/0955749017718705.

Gan, C., Liang, X., & Yu, X. (2017). Continuance Intention on Mobile Social Networking Service: Examine The Effects of Habit and Gratifications. Proceedings WHICEB 2017, p. 44.

Griffin, E. M. (2012). A First Look At Communication Theory, 8th Edition. New York: McGraw-Hill.

Hossain, M. A. (2019). Effects of Uses and Gratifications on Social Media Use The Facebook Case with Multiple Mediator Analysis. PSU Research Review, Vol. 3 No. 1, 2019 p. 16-28, Emerald Publishing Limited 2399-1747, DOI 10.1108/PRR-07-2018-0023.

Kane, J. (2015, September 29). Uses and Gratification Theory – Social Media. Diakses dari: https://newhousesocialmedia.syr.edu/uses-gratification-theory-social-media/, tanggal 20 April 2020.

Kemnaker.go.id. (2020, Meret 19). Menaker Hentikan Sementara Penempatan Pekerja Migran Indonesia ke Luar Negeri. Diakses dari: https://kemnaker.go.id/news/detail/menaker-hentikan-sementara-penempatan-pekerja-migran-indonesia-ke-luar-negeri, tanggal 22 April 2020.

KJRI Hong Kong. (2020). Mengelola Rindu Kampung Halaman. Disampikan dalam Webinar BPLN BARA JP HKG, 3 Mei 2020.

Korgaonkar, P.K., & Wolin, L.D. (1999). A Multivariate Analysis of Web Uses. Journal of Advertising Research, Vol. 39 No. 1, p. 53-68.

Kumar N., & Sharma, S. (2016). Survey Analysis on The Usage and Impact of WhatsApp Messenger. Global Journal of Enterprise Information System, Volume-8, Issue-3, July-September, 2016, p. 52-57.

Kurnia, N, et. al. (2020). WhatsApp Group and Gidital Literacy Among Indonesia Women. Yogyakarta: Prodi Magister Ilmu Komunikasi Fisipol UGM.

Lariscy, R.W., Tinkham, S.F., & Sweetser, K.D. (2011), Kids These Days: Examining Differences in Political Uses and Gratifications, Internet Political Participation, Political information Efficacy, and Cynicism on The Basis of Age. American Behavioral Scientist, Vol. 55 No. 6, p. 749-764.

Li, H., Liu, Y., Xu, X., Heikkila, J., & Heijden, H.V.D. (2015). Modeling Hedonic is Continuance Through The Uses and Gratifications Theory: An Empirically Study in Online Games. Computers in Human Behavior, Vol. 48, p. 261-272.

Martono, N. (2016). Metode Penelitian Sosial, Konsep – Konsep Kunci. Jakarta: Rajawali Pers.

Mc Quail, D. (2000). Mc Quail’s Communication Theory (4th edition). London: Sage Publications.

Miles, M. B., & Huberman, A. M. (2014). Analisis Data Kualitatif. Edisi Pertama. Jakarta: Penerbit Universitas Indonesia (UI-Press).

Muksin, N. N., Shabana, A., & Tohari, M. A. (2019). Komunikasi Online Pekerja Migran Indonesia (PMI) di Hong Kong Tentang Pengelolaan Finansial. Jurnal Penelitian Komunikasi dan Pembangunan, Vol. 20, No. 2, Desember 2019, p. 97-110.

Ogara, S. O., Koh, C. E., & Prybutok, V. R. (2014). Investigating Factors Affecting Social Presence and User Satisfaction with Mobile Instant Messaging. Computers in Human Behavior, 36, p. 453–459.

Papacharissi, Z., & Rubin, A.M. (2000). Predictors of Internet Use. Journal of Broadcasting & Electronic Media, Vol. 44 No. 2, p. 175-196.

Retnaningdyah, P. (2013). Kami Juga Punya Suara: Dunia Blogging Buruh Migran Indonesia di Hong Kong sebagai Politik Budaya. Jurnal Komunikasi Indonesia, Vol. II, No. 1, April 2013, p. 23-30.

Rizal, J. G. (2020, April 18). Melihat Cara Hong Kong Kendalikan Virus Corona Tanpa Lockdown. Diakses dari: https://www.kompas.com/tren/read/2020/04/18/200500165/melihat-cara-hong-kong-kendalikan-virus-corona-tanpa-lockdown-?utm_source=dlvr.it&utm_medium=facebook, tanggal 20 April 2020.

Rubin, A. M. (2009). Uses and Gratifications: An Evolving

Perspective of Media Effects, in The Sage Handbook of Media Processes and Effects, Robin L. Nabi and Mary Beth Oliver (eds.), pp. 147–159. Los Angeles: Sage.

Si, L. (2012). Instant Messaging on Interpersonal Relationship. IM on interpersonal relationships, 30.

Steele, C. (2014, February 20). What is WhatsApp? An explainer. Diakses dari: http://www.pcmag.com/article2/0,2817,2453710,00.asp, tanggal 19 April 2020.

Sultan, N. (2014). Making use of cloud computing for healthcare provision: Opportunities and challenges. International Journal of Information Management, 34(2), p. 177–184.

Syakriah, A. (2017). “Aktivisme Buruh Migran Indonesia (BMI) Melalui Media Sosial (Studi Kasus Pada Aktivisme BMI Melalui Facebook)”. Skripsi. Fakultas Ilmu Sosial dan Ilmu Politik Universitas Airlangga: Surabaya.

Tang, Y., & Hew, K. F. (2017). Is Mobile Instant Messaging (MIM) Useful in Education? Examining Its Technological, Pedagogical, and Social Affordances. Educational Research Review, 21, 85–104.

Trisnani. (2017). Pemanfaatan WhatsApp Sebagai Media Komunikasi dan Kepuasan dalam Penyampaian Pesan di Kalangan Tokoh Masyarakat. Jurnal Komunikasi, Media dan Informatika, Vol. 6, No. 3, November 2017, p. 1-12.

Urien, B., Garces, A. E., & Osca, A. (2019). WhatsApp Usefulness as A Communication Tool in An Educational Context. Education and Information Thechnologies, https://doi.org/10.1007/s10639-019-09876-5.

Viva.co.id. (2020, Februari 13). Virus Corona Covid-19, Susahnya TKI Dapatkan Masker di Hong Kong. Diakses dari: https://www.viva.co.id/berita/dunia/1199662-korban-corona-covid-19-pesiar-mewah-membludak-78-wni-masih-terjebak?medium=autonext, tanggal 23 April 2020.

WhatsApp. (2020). About WhatsApp. Diakses dari: https://www.whatsapp.com/about/, pada tanggal 18 April 2020.

Whiting, A., & Williams, D. (2013). Why People Use Social Media: A Uses and Gratifications Approach. Qualitative Market Research: An International Journal, Vol. 16 No. 4, 2013, p. 362-369, Emerald Group Publishing Limited 1352-2752, DOI 10.1108/QMR-06-2013-0041.

Yin, R. K. (2014). Studi Kasus: Desain dan Metode. Jakarta: Raja Grafindo Persada.

Zhao, D., & Rosson, M. B. (2009). How and Why People Twitter: The Role that Microblogging Plays in Informal Communication at Work. Proceedings of the ACM 2009 International Conference on Supporting Group Work (GROUP '09). ACM, New York, p. 243-252. doi:10.1145/1531674.1531710.