Government Communications in Digital Era: Public Relation and Democracy

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Published: Apr 24, 2020
DOI: https://doi.org/10.30818/jpkm.2020.2050108
Keywords:
democracy, government communications, public relation, social media
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Amri Dunan
Puslitbang Aptika dan IKP

Abstract

Social media are changing the way government public relations communicate and do their duty. After the enactment of a presidential decree number 9 of 2015, government agencies have been using social media as one of their communication channels. This study aims to analyze how government agencies’ social media accounts  perform two-way communication with the public. It particularly addresses how social media are affecting democracy and the role of public relations professionals in the digital era. A qualitative approach with interviews and observations is carried out for data collection. Analysis of the data using a model of Miles & Huberman (1984) and triangulation to the conclusion. Results indicate that social media can improve the interactivity between a government and the public.

Article Details

Issue
Vol. 5 No. 1 (2020): April 2020
Section
Communication

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Author Biography

Amri Dunan, Puslitbang Aptika dan IKP

Ph. D  bidang Komunikasi dan Media Studies dari University of Malaya, Kuala Lumpur (2013)

Master  bidang Kebijakan Publik dari PPS Universitas Sriwijaya, Palembang (2008)

Sarjana bidang Ekonomi dari Universitas IBA Palembang (1999)

 

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