Understanding of Public Relation Officer towards Transparency and Accountability of Information in Online Public Relation Implementation in Public Institutions

Bilah Samping Artikel

PDF (Inggris) Untitled
Diterbitkan: Oct 31, 2018
DOI: https://doi.org/10.30818/jpkm.2018.2030210
Kata Kunci:
online public relation, Public Information Disclosure Act, public services, transparency
Dimensions
Altmetrics
Statistics
Read Counter : 810
Download : 375
Crossmark/ Data Version

Isi Artikel Utama

Syaiful Azhary
Brawijaya University
Rachmat Kriyantono
Universitas Brawijaya Malang

Abstrak

This research with mixed research methods aims to explore the understanding of government public relations on information transparency and accountability in implementing online public relations. Qualitative data is obtained through in-depth interviews with public agency website managers. Qualitative methods are used to obtain data regarding the perception of website managers on the functions and features of the official website of the public agency they manage. The qualitative method is used to obtain an overview of how the government public relations understanding on the transparency and accountability of information in their online PR applications is contained in the systematic features and contents of their agency's website. In addition, this method is also to find out the constraints faced by public relations public agencies in building and managing their online PR.It resulted in the finding that online public relations of public agencies in Indonesia have not been ideal in embedding transparency, interactivity, usability, and maturity websites on their websites. In addition, this study also found that the operationalization of interactivity became the dominant element in activities on the official social media platforms of public bodies in Indonesia. They use social media more than official websites, so researchers argue that understanding of the public relations on information transparency and accountability is lacking.

Rincian Artikel

Terbitan
Vol 3 No 2 (2018): October 2018
Bagian
Komunikasi

Kebijakan yang diajukan untuk jurnal yang menawarkan akses terbuka

Syarat yang harus dipenuhi oleh Penulis sebagai berikut:

  1. Penulis menyimpan hak cipta dan memberikan jurnal hak penerbitan pertama naskah secara simultan dengan lisensi di bawah Creative Commons Attribution License yang mengizinkan orang lain untuk berbagi pekerjaan dengan sebuah pernyataan kepenulisan pekerjaan dan penerbitan awal di jurnal ini.
  2. Penulis bisa memasukkan ke dalam penyusunan kontraktual tambahan terpisah untuk distribusi non ekslusif versi kaya terbitan jurnal (contoh: mempostingnya ke repositori institusional atau menerbitkannya dalam sebuah buku), dengan pengakuan penerbitan awalnya di jurnal ini.
  3. Penulis diizinkan dan didorong untuk mem-posting karya mereka online (contoh: di repositori institusional atau di website mereka) sebelum dan selama proses penyerahan, karena dapat mengarahkan ke pertukaran produktif, seperti halnya sitiran yang lebih awal dan lebih hebat dari karya yang diterbitkan. (Lihat Efek Akses Terbuka).

Referensi

Anderson, R., & Reagan, J. (1992). Practitioner roles and uses of new technologies. Journalism Quarterly, 69(1), 156–165.

Azhary,dkk., (2017). The Snapshot Of Online Public Relations In Indonesia Public Agencies: Effort To Comply With Conditions Of Pita(Quantitative Study On Content Analysis Of The Websites Of Public Agencies That Receive Public Information Transparency Award In 2016), Jurnal Wacana, 20 (3).

Bowen, S., Rawlins, B., & Martin, T. (2010). Best practice for excellence in public relations from overview of the public relations function. Harvard: Harvard Business Publishing

Coombs, W.T. (2006). Crisis respon strategy. Public relations theory II. Mahwah, New Jersey: Lawrence Erlbaum Associates.

Gant, D.B., and Gant , J.P. (2002) . Enhancing e-service delivery . e- government series, state web portals: Delivering and Financing E-Service . Pricewaterhouse Coopers Endowment .

Grunig, J. E. (1992). Excellence in public relations and communications management. New Jersey: Lawrence Erlbaum Associates inc. Publishers

Grunig, J. E. (2008). Excellence theory in public relations. The International Encyclopedia of Communication. 4, 1620-1622

Grunig, J. E., & Hunt, T. (1984). Managing public relations. New York: Holt, Rinehart & Winston.

Grunig, J. E. (2008). Excellence theory in public relations. The International Encyclopedia of Communication. 4, 1620-1622.

Hill, L. N., & White, C. (2000). Public relations practitioners' perception of the World Wide Web as a communications tool. Public Relations Review, 26(1), 31–51.

InternetWorldStats (2017). Internet Usage in Asia. Retrieved from https://www.internetworldstats.com/stats3.htm

Kriyantono, R. (2014). Teori public relations perspektif barat dan lokal: Aplikasi penelitian & praktik. Jakarta: Prenada Media.

La Porte, T.M., Demchak, C.C. and De Jong, M. (2002). ‘Democracy and bureaucracy in the age of the web. Empirical Findings and Theoretical Speculations’. Administration & Society. 34 (4), 411–46.

Lattimore, D. (2010). Public relations, profesi dan praktik, Jakarta: Salemba Humanika.

Leftwich, A. (1996). On the primacy of politics in development. Leftwich A (ed.) Democracy and Development: Theory and Practice. Cambridge: Polity Press

Lord, K.M. (2006).The perils and promise of global transparency. New York: State University Press.

McLuhan, M. (1962). The gutenberg galaxy: The making of typographical man. Toronto: University of Toronto Press

Onggo, B.,J. (2004). Cyber Public Relations. Jakarta: PT Elex Media Komputindo.

Peraturan Komisi Informasi Nomor 5 Tahun 2016 tentang Metode Dan Teknik Evaluasi Keterbukaan Informasi Badan Publik.

Peraturan Menteri Riset, Teknologi, dan Pendidikan Tinggi Nomor 75 Tahun 2016 tentang layanan keterbukaan informasi publik di kalangan lingkungan kementerian RistekDikti.

Porter, L.V., & Sallot, L.M. (2003). The internet and public relations: Investigating practitioners' roles and world wide web use. Journalism and Mass Communication Quarterly, 80(3), 603–622.

Reichard, C. (1998). The impact of performance management on transparency and accountability in the public sector. In Annie Hondeghem, ed. Ethics and Accountability in a Context of Governance and New Public Management.Amsterdam: IOS Press.

Undang-Undang Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik (KIP).

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.

Welch., Eric., and Wilson, W. (1998). Public administration in a global context: Bridging the gaps of theory and practice between western and non-western nations. Public Administration Review. 58,40–49.

Welch and Wong. (2001a). Global information technology pressure and government accountability: The mediating effect of the domestic context on website openness. Journal of Public Administration Theory and Research. 11, 509–538.

Welch, C. H., and Moon, M.J. (2005). ‘Linking citizen satisfaction with e-government and trust in government’. Journal of Public Administration Research and Theory. 15 (3), 371–91.

Wilcox, C.,& Cameron, G.T. (2009). Public relations: Strategies and tactics 9th ed. United Stated of America: Pearson Education.

White, Candace, and Raman. (2000)."The world wide web as a public relations medium:The use of research,planning, and evaluation in website development." Public Relations Review. 25 (4), 405-419.